IT Service Management

Mycroft runs day-to-day IT for your team: troubleshooting, onboarding and offboarding, devices, and access. The same team that runs your security and compliance does the work.
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IT requests
This week
  • Onboarding
    New hire starts Monday
    Laptop enrolled, accounts created, access granted by role
    Scheduled
  • Troubleshooting
    Can’t connect to the VPN
    Certificate renewed and connection confirmed with the user
    Resolved
  • Access
    Needs access to the billing system
    Waiting on manager approval
    In progress
  • Offboarding
    Last day Friday
    Accounts disabled, access revoked, laptop locked for return
    Scheduled
Trusted by Customers

Your IT team, without building one

Most growing companies don’t have an IT department. The work lands on an engineer or an office manager. Mycroft takes it on and does it to the standard your auditor expects.
Give your team their time back
Employees send IT problems to Mycroft, so your engineers stop losing hours to laptop and login issues.
Close access gaps
Every new hire gets the right access on day one, and every departure loses it on their last day.
Stay audit-ready
Onboarding, offboarding, and access changes follow your policies and leave the evidence your auditor asks for.
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Help desk and troubleshooting

When a laptop won’t connect, an account is locked, or an app stops working, your team asks Mycroft. We diagnose the problem and fix it, so nobody inside your company has to play IT.

Onboarding and offboarding

New hires start with a configured laptop, the accounts they need, and access that matches their role. When someone leaves, we disable their accounts, revoke access, and secure their device.

Device and software management

We set up and manage your laptops, keep operating systems and software patched, and enforce encryption and security policies on every device.
Platform features

IT and compliance in one place

The IT work your team needs done is the same work your auditor checks. Mycroft does both, so one never drifts from the other.
Access management
Access requests are approved, granted, and removed according to your policies, with regular reviews of who has access to what.
Lost and stolen devices
If a laptop goes missing, we lock or wipe it remotely so company data stays protected.
Evidence for your audit
The IT work we do is recorded against your controls, so you don’t have to rebuild it at audit time.
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Client Testimonial
“
Mycroft are the compliance extension our business needed, their deep domain expertise is invaluable in our ability to deliver to our clients.”
Managing Director
IT MSP

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Frequently asked questions

IT service management (ITSM) is how a company delivers and supports the technology its employees use every day. It covers handling support requests, setting up and maintaining devices, managing accounts and access, and bringing people into and out of the company’s systems.
Mycroft handles the day-to-day IT work of a growing company: troubleshooting hardware, software, and account problems, onboarding new hires, offboarding people who leave, managing and patching devices, and managing access to your systems. Each engagement is scoped to the tools and devices your team uses.
For a new hire, we prepare their laptop, create their accounts, and grant access based on their role before they start. For a departure, we disable accounts, revoke access, and lock or recover the device on their last day. Both follow your policies, and both are recorded.
Frameworks such as SOC 2, ISO 27001, CMMC, and FedRAMP check how you grant and remove access, secure devices, and apply updates. Those are IT tasks. When they are done consistently and recorded, they become evidence for your audit. When they are done ad hoc, they become findings.
Yes. Mycroft can run IT for a company that has no IT staff, or take on part of the workload for a team that already has someone in the role.

We turn the compliance nightmare into a dream

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